VISTA Awarded Letter Grade of "A" for Overall Performance in Annual Customer Satisfaction Survey

For the second year in a row, clients of VISTA, the leading provider of real property management services for improved federal financial performance, have given the company a letter grade of "A" in overall performance.

The findings came from an annual survey of VISTA's new and existing clients. As was the case in 2005, 2006 survey results were collected, tabulated, and verified by CorporateSurvey.com, a leading provider of industrial and organizational surveys.

"These results reflect VISTA's commitment to its customers," said VISTA Vice President of Corporate Development Ray Summerell. "As a company, we continually strive to improve. That's why it's extremely gratifying for us to be recognized not only for exceptional levels of service and support, but also for our subject matter expertise."

Among the results of the VISTA 2006 customer satisfaction survey:

When asked to give VISTA a letter grade, nine out of ten of those surveyed award VISTA an "A" and would recommend VISTA to other organizations.

One hundred percent of respondents would be likely to select VISTA for other projects based on their positive experience working with VISTA.

One hundred percent of respondents rated VISTA as either a good or exceptional value.

Ninety percent (nine out of 10 respondents) reported that they were "extremely satisfied" or "very satisfied" with VISTA's performance. Eighty-two percent of respondents listed quality and professionalism of VISTA personnel as among the top reasons for being satisfied with VISTA.

Ninety-one percent of customers found both project managers and project staff to be "very responsive" during their project.

Eighty-two percent of respondents cited overall professionalism as an important reason for satisfaction with VISTA's project managers. Seventy-three percent cited the project manager's ability to comprehend total work requirements and 64 percent said their ability to effectively communicate with the customer, staff, and leadership as the reason for their satisfaction.

VISTA's subject matter expertise (73%) and previous positive experience with VISTA (64%) were among the reasons respondents gave for choosing VISTA for their work. Sixty-four percent listed work product or service quality and 64 percent listed VISTA's performance within budget and scope requirements as top reasons for being satisfied with VISTA.

Seventy-three percent of respondents cited being qualified as subject matter experts as among the top factors for satisfaction with VISTA project teams. The ability to effectively communicate with the customer, staff, and leadership (64%) and the overall professionalism of the teams (55%) were other reasons selected by respondents as the reason for their satisfaction.

When asked how to most appropriately measure the quality of VISTA's work, 45 percent of respondents said experienced personnel. Twenty-seven percent said specialized solutions. Return on investment and staff augmentation was each selected by nine percent of respondents.

Thirty-six percent of customers said they would increase the scope and presence of VISTA in their organizations, when asked what they would change about the process of working with VISTA.

"This last finding is particularly gratifying for VISTA," said Summerell. "When over one-third of your customers say they would like to find a way to increase your company's scope of work within their organization, it speaks volumes about the company, its results, and it's respect in the community it serves."